1.Are my credit/debit card details secure.
Our website has an up to date security certificate and is run on a HTTPS and all our payment processing is done through a major payment provider with strict policies in place. All your card details are completely secure through the online ordering process and we don't see or hold them. We comply with PCI standards and do our up most on security. If you prefer we do also accept payment through paypal and can take orders over the phone, or through the post by cheque and post order.
2.Can the goods be returned?
You as the shopper have the right to cancel or exchange within 7 days of receipt of the goods. If the order is cancelled your money will be refunded after the goods have been returned in an unused condition. Please see Terms and Conditions for more info on returning goods.
*Please note no refunds or exchanges can be accepted on used goods.
*Please note there may also be a small charge made for Postage and Packing on returned goods.
3.How do I order from outside the UK?
Just phone or e-mail outlining what products you would like to order. A representative will then get back to you with a postage price and also a time scale for delivery at your location. Order can then be placed by credit or debit card.
Please bear in mind all orders are carried out in Sterling.
4.What currency are your prices in?
All prices on our website and products ordered through our site are charged in pounds sterling.
5.Are orders discreetly packaged?
All orders are sent under completely plain packaging.